Employees in this specialty cover accounts receivable collections as well as handling of bankruptcy and litigation activities. People in this specialty are responsible to maintain client relationships by supporting the accounts receivable fulfillment process, taking ownership of accounts receivable problem resolution, collecting open receivables, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined accounts receivable processes, in line with business controls and business objectives. Reconcile A/R files and resolution of disputes. Perform e -invoicing, manual invoicing, and tax credit handling.
Duties and Responsibilities:
- Organize and execute collection of assigned AR portfolios.
Review and monitor daily AR position and identify the most efficient mode (via phone, visits, emails etc.) of liaising with clients for timely settlement. Reconciliation of accounts where necessary. Resolves inter-company and client issues, escalate where appropriate. Issue collection notices, demand letter, late payment fees as appropriate. Identify invoice disputes and take appropriate actions with IBM Account team to resolve disputes. Take action to write-off bad debts as appropriate. Collate documentation for refunds and write-offs and provides first level review. Ensure all customer details are kept current in the relevant database. Ensure any adjustments, journals, credits are applied correctly as per client direction. Ensure adherence to Business Controls and compliance to procedures and ensures controls targets are met. Identifies opportunities for process improvement.
Job Requirements and Qualifications include the following:
- With Bachelor’s Degree in Finance Course
- 1-3 Years of experience in Accounts Receivable