Digital Transformation of Software Recovery: A self-service and cloud-based PC OS recovery solution.
Our client, a leading PC manufacturer, wanted to address various challenges faced by the consumers when recovering the original PC OS image. Consumers were facing delays in the overall recovery time due to logistics issues or incorrect DVD versions sent at the first instance and the organization was challenged with higher cost of operations and many personnel dedicated to support and manage recovery processes. Chainyard, as an extended team to our client’s team, developed a cloud-based data recovery solution that empowers the end users to independently download device recovery information without the support personnel intervention.
The self-service solution significantly improved customer experience while also reducing the recovery time & costs for the organization.